Terms & Conditions

 

 

 

 

Terms and Conditions

                                                                                                                                                       

Prices and Payment

At Furniture Supplies UK we guarantee that you will not find better value for money,

our prices are the lowest you will find both on the internet and in any retail store.

All prices are in £ sterling and include UK VAT at the appropriate rate of 20%.

Delivery charges are not included in the prices quoted (unless otherwise stated).

We accept payment by most major credit and debit cards via paypal

(no Paypal account required)

we also accept bank transfers, cash deposits, postal order and personal cheque payments.

Please note if you would like to pay "Cash on Delivery" please contact us first for confirmation

as this method of payment is not always possible and depends on your location, if a payment upon delivery is agreed 

a small none refundable deposit payment is required up front which can be paid directly into our bank account so that we can process your order.

For confirmation of a cash on delivery service simply go to the "Contact" page and send us your delivery address and contact telephone number noting the items required,

we aim to reply to all messages as soon as possible and usually within only 12-48 hours, if you have not had a reply within this time please give us a call.

If for some unforeseen reason we can not fulfil your order due to items out of stock we will contact you immediately and advise of the current situation,

if need be we will issue a full refund without question. If you have chosen to wait until the items are back in stock and our container shipment 

has unfortunately been delayed we will not be able to cancel your order at a later date, even if your items have not arrived within the estimated timescale.

                                                                                                                                                       

 

Delivery

To keep customer costs to a minimum we operate a one man delivery service hence your delivery driver is only obliged to deliver

goods to your front door, please make sure you can offer assistance to our delivery driver if required.

Multiple items on one order are sent out as a single complete order, occasionally in two parts,

if an item is not available and we are unable to complete your order and you insist a part delivery

 for whatever reason additional costs incurred for deliveries will be charged to the you at the standard delivery rate.

We can only guarantee delivery within the specified time scale of 5-15 working days from payment within "Mainland UK Only"

on the basis that stocks are available. We cannot guarantee delivery times but we aim to deliver within the time specified,

in most cases "only on working days" therefore we can not guarantee weekend deliveries.

On receipt of delivery it is the customer's responsibility to check the items before signing for as a signature is required to say that items have been

 received in satisfactory condition, signatures signed unchecked will not be acceptable when processing a claim. 

If the items are not in satisfactory condition and have been damaged please sign for as damaged and return with the courier (if possible).

It is also your responsibility to notify us immediately by email, fax or telephone, which must be the same day otherwise we will not be able to process your claim.

Any damaged items which have been rejected upon delivery and signed for as damaged will be replaced at no extra cost.

                                                                                                                                                       

Delivery rates

Click the following link to view current delivery rates>> Delivery rates

                                                                                                                                                       

 

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page.

When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing

the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've

accepted your order or dispatched the product to you. 

The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy. 

                                                                                                                                                       

Cancellations & Returns

Under the Consumer Protection (Distance Selling) Regulations (2000) you have the right to return unwanted goods within 7 days of purchase/ receipt of goods (whichever is longer),

in exchange for a full refund (this excludes goods which have been altered or made to your own specification).

Any items returned after the 7 day "cooling off" period will incure a 20% handling, admin and re-stocking fee which will be deducted from your refund.

(any items MUST be returned unused and complete in all original and undamaged packaging)

It is your responsibility to give notice of your wish to cancel within the seven day cancellation period by telephone, email, fax or letter.

The buyer is responsible for any carriage costs involved, any delivery fees incured are none refundable therefore if possible 

send your order straight back with the driver to keep delivery costs to a minimum (in some cases this is not always possible due to the drivers schedule).

You are under a duty to take reasonable care of the goods whilst in your possetion if any items are returned "damaged" the cost of damages

 if repairable will be deducted from the final refund ammount. Items returned "damaged" beyond repair will not qualify for a refund.

Please note it is your responsibility to ensure that all the goods you have ordered will fit into your home and unfortunately we are unable to refund orders which cannot

be delivered

due to restricted access or the items do not fit the room, under these circumstances items will be exempt from our seven day return policy.

                                                                                                                                                       

After-Sales Services and Guarantees

Our after sales service is second to none! All of our products carry 1 years manufacturers guarantee against materials and workmanship

Please note our guarantee does not cover natural movement in timbers, items of furniture placed in direct sunlight, next to  radiators, hot pipes or in a moist

environment will cause movement in the wood so please consider this when placing your furniture

 

                                                                                                                                                       

Customer Service

Any complaints or queries regarding our goods or services supplied please contact us via our CONTACT page or simply call us on

01376 321 777

or alternatively please call

07765 797 171

                                                                                                                                                    

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.

                                                                                                                                                       

Company VAT Registration Number:  893793262